Privacy Policy

 

As a company that handles our customers' important information, TAKOYAKI respects their privacy. Furthermore, in accordance with the "Act on the Protection of Personal Information," we promise to handle your personal information safely and appropriately in accordance with the following policy.

1. TAKOYAKI (hereinafter referred to as "the Company") will appoint a manager responsible for the storage and handling of personal information and will take appropriate measures to prevent theft, loss, leakage, alteration, etc. Furthermore, except in the cases specified in paragraph 2 or as required by law, the Company will not use personal information acquired for purposes other than those for which it was collected, nor will it disclose or provide it to third parties.

2. The service provider may collect your personal information for purposes such as service registration and responding to inquiries. Furthermore, if we use or provide your personal information for purposes other than those originally intended, such as future service improvements, we will obtain your prior consent.

3. To improve the quality of customer service, we will record the content of email communications with our customers. Recorded call and communication content will be handled with the utmost care, as it is considered equivalent to personal information.

4. Our company may use cookies when providing information and services through our website. Cookies are used solely for the purpose of improving the user experience and collecting statistical data, and are not used to identify individual users.

5. The operator may outsource the use and management of personal information to parties other than the operator within the scope of the purposes stipulated in paragraph 2. (e.g., operation of computer systems, credit card payments) In such cases, the operator will confirm that the outsourced party has taken sufficient measures to protect personal information, and will continue to manage and supervise the outsourced work as long as it continues.

 

6. Purpose of providing data to third parties

1. The operator may provide users' learning data to third-party organizations (universities and other research institutions, partner companies, AI development partners, etc.) to the extent necessary to achieve the following purposes.

• Academic research on language education and the language acquisition process.

• Improving the accuracy of speech recognition technology and natural language processing algorithms

• Joint development of personalized features based on the user's learning progress

• Statistical analysis aimed at improving service quality

2. Items of Information Provided The information provided will not include any information that directly identifies an individual (such as name, email address, or phone number). In principle, the following anonymized or statistically processed data will be provided.

• Learning history (lessons taken, correct/incorrect answers, study time, progress)

• Audio data (recorded data from pronunciation practice)

• Descriptive response data (English composition, chat-style input)

• Attribute information (age, residential area, native language level, etc.)

3. Recipients and Management System

• Recipients: Research institutions in Japan and overseas, or outsourced partners, with whom confidentiality agreements have been signed.

• Security Management Measures: We will contractually obligate recipients to handle information appropriately, prohibit its use for purposes other than those specified, and prohibit its re-provision, and will strictly supervise them.

4. User opt-out (suspension measures)
Users can withdraw their consent to "provide data for research and development" at any time from the settings screen. If consent is withdrawn, further data provision will stop (however, statistical data that has already been provided may not be able to be deleted due to its nature).